How We Protect Your Privacy at zee5
Your account security and payment information are at the centre of everything we build. We've designed our privacy practices around the way you deposit via JazzCash, Easypaisa, SadaPay...
Our Privacy Commitment to Pakistan
zee5 operates under privacy principles built for Pakistan's regulatory environment and your account needs. We collect personal information—your name, contact details, payment method, and gaming activity—only to deliver your account, process deposits and withdrawals, and prevent fraud. Your data stays encrypted during transmission and at rest on our servers. We do not sell your information to third parties. When you deposit via
JazzCash, Easypaisa, SadaPay or Raast, those payment processors handle their own data according to their terms; we receive only confirmation that your transaction cleared. You can request access to your data, correct inaccuracies, or ask us to delete your account at any time through our support channels. Where local law permits, we retain transaction records for compliance purposes.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Trust Signals Behind Our Privacy Practice
Encryption Standard
All data transmitted between your device and our servers uses TLS 1.2 encryption. Your payment information and account credentials are never stored in plain text on our systems.
Payment Partner Vetting
We work only with established payment processors—JazzCash, Easypaisa, SadaPay and Raast—that meet Pakistan's financial security standards and handle millions of transactions daily.
Fraud Detection
Our systems monitor account activity in real time to detect unusual login patterns, unauthorized access attempts, and suspicious transactions. You're notified immediately if we flag anything.
Data Minimisation
We collect only the information needed to run your account and process your deposits and withdrawals. We don't ask for unnecessary personal details or sell data to marketers.
Audit Trail
Every login, deposit, withdrawal, and account change is logged with a timestamp. You can review your full activity history in your account dashboard anytime.
Transparent Updates
When we update this privacy policy, we notify you via email and in-app message. You can review changes before they take effect and contact us with concerns.
Privacy Standards Across zee5 Channels
| Web Platform | Desktop and mobile web use the same encryption, fraud detection, and data-handling practices. Your account data syncs securely across devices. |
|---|---|
| Mobile App | The zee5 app for Android and iOS applies identical privacy controls. Biometric login (fingerprint, face ID) is optional and stored only on your device. |
| Payment Processing | Whether you deposit via JazzCash, Easypaisa, SadaPay or Raast, we apply the same verification and fraud-prevention checks to every transaction. |
| Live Casino Sessions | Your live table activity—bets placed, hands played, chat messages—is logged and encrypted the same way as your account data and payment history. |
| Withdrawal Verification | Before we send funds back to your payment method, we verify your identity and confirm the withdrawal request matches your account details and history. |
| Support Interactions | When you contact our team via email or chat, your conversation is encrypted and stored securely. Support staff access only the information needed to help you. |
| Third-Party Integrations | We use only vetted analytics and security vendors. None of them receive your payment details, account credentials, or personal contact information. |